Refund Policy

1. Company Information

This Refund Policy applies to all subscription services provided by Gamevato OÜ through DeepPlane.com.

• Legal Business Name: Gamevato OÜ
• Trade Name: DeepPlane.com
• Address: Kesklinna linnaosa, Valge tn 13, 11415 Tallinn, Estonia
• Phone/WhatsApp: +90 216 706 60 00
• Email: [email protected]

2. Nature of Services

DeepPlane.com provides software-based digital services only. Our platform is a fully automated online directory and marketing platform for healthcare professionals. We do not provide any human-driven services, medical consultations, or healthcare services.

Our subscription services include:

• Featured Listing: Enhanced visibility in search results and directory listings
• Premium Profile: Advanced profile features, analytics, and lead management tools
• Exclusive Membership: Priority placement, dedicated support, and premium marketing features

3. Subscription Pricing

Our subscription plans are priced as follows:

Custom enterprise pricing is available for multi-location practices and healthcare networks. Contact us at [email protected] for a custom quote.

4. Free Trial Period

New subscribers may be eligible for a free trial period. During the trial:

• You will have full access to the selected plan's features
• No payment will be charged during the trial period
• You may cancel at any time before the trial ends without being charged
• If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription

5. Cancellation Policy

You may cancel your subscription at any time through your account dashboard or by contacting our support team.

5.1 Monthly Subscriptions

• Cancellation takes effect at the end of the current billing period
• You will continue to have access to paid features until the end of your billing period
• No partial refunds are provided for unused days within a billing period

5.2 Annual Subscriptions

• You may cancel at any time, but no refunds are provided for the remaining months
• Your access will continue until the end of your annual subscription period

6. Refund Policy

6.1 General Policy

Due to the digital nature of our services, all sales are final and we generally do not offer refunds once a subscription has been activated. However, we understand that exceptional circumstances may arise.

6.2 Eligible Refund Situations

Refunds may be considered in the following situations:

• Technical Issues: If our platform experiences significant downtime or technical issues that prevent you from using the service for an extended period
• Duplicate Charges: If you were charged multiple times for the same subscription
• Unauthorized Charges: If a charge was made without your authorization
• Within 14 Days: If you request a refund within 14 days of your initial purchase and have not substantially used the service

6.3 Non-Refundable Situations

Refunds will NOT be provided in the following situations:

• Change of mind after the 14-day period
• Failure to cancel before a renewal date
• Dissatisfaction with the number of leads or patient inquiries received
• Violation of our Terms of Service resulting in account termination
• Partial months or unused portions of a subscription period

7. How to Request a Refund

To request a refund, please contact our billing team:

• Email: [email protected]
• Subject Line: Refund Request - [Your Account Email]

Please include the following information in your request:

• Your account email address
• Date of purchase
• Reason for the refund request
• Any relevant documentation or screenshots

We will review your request and respond within 5-7 business days. If approved, refunds will be processed to the original payment method within 10-14 business days.

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can result in additional fees and may lead to account suspension.

If you believe a charge is unauthorized, please contact us first at [email protected] so we can resolve the issue promptly.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes acceptance of the modified policy.

10. Contact Us

If you have any questions about this Refund Policy, please contact Gamevato OÜ:

• Email: [email protected]
• Address: Kesklinna linnaosa, Valge tn 13, 11415 Tallinn, Estonia
• Phone/WhatsApp: +90 216 706 60 00