Question 1

How can a surgeon claim their profile on DEEPPLANE™?

Accepted Answer

Surgeons can visit our Claim Your Profile page to submit their credentials for verification. The process involves providing proof of board certification, deep plane facelift experience, and professional affiliations. Once verified, surgeons can manage their profile, add before-and-after photos, and receive patient inquiries.

Question 2

How does DEEPPLANE™ verify surgeons?

Accepted Answer

We verify surgeons through a rigorous process that includes checking board certifications (ABFPRS, ABPS, or international equivalents), confirming deep plane facelift training and experience, verifying professional affiliations, and reviewing patient outcomes. Our verification process is overseen by our Medical Advisory Board.

Question 3

Is my personal information kept private when I contact a surgeon?

Accepted Answer

Yes, we take patient privacy very seriously. Your contact information is only shared with surgeons you explicitly choose to contact through our inquiry system. We never sell or share your personal data with third parties. Please read our Privacy Policy for complete details on how we protect your information.

Question 4

How long does it take to get a response to my inquiry?

Accepted Answer

Our team typically responds to all inquiries within 24-48 business hours. For patient inquiries directed to specific surgeons, response times may vary depending on the surgeon's availability. We recommend reaching out to multiple surgeons to compare consultation options.

Question 5

Can I get a consultation through DEEPPLANE™?

Accepted Answer

DEEPPLANE™ connects patients with verified deep plane facelift surgeons but does not provide medical consultations directly. After finding a surgeon on our platform, you can request a consultation directly with their practice. Many surgeons offer virtual consultations for international patients.

Question 6

I found inaccurate information on a surgeon profile — how do I report it?

Accepted Answer

Email hello@deepplane.com with the surgeon's profile URL and a short description of what needs correcting (wrong address, outdated credential, incorrect photo, disputed review). If the correction involves a medical credential or disciplinary history claim, please attach or link to the primary source (medical board registry page, court record, state license lookup). We acknowledge every correction request within 1 business day and have a written 48-hour resolution target for factual corrections. The original and corrected content are both logged in our content-versions table so the change is auditable.

Question 7

Can I request complete removal of my surgeon profile?

Accepted Answer

Yes — but first the honest counter-argument: your listing on DEEPPLANE™ is free. There is no monthly fee, no ad cost, no commission. You only pay if you yourself choose to unlock a specific patient lead's contact details, and even that is optional. Removing the profile forfeits free, curated visibility on a high-intent directory and we encourage surgeons to keep the listing and have us correct any specific field that's wrong (credentials, photo, city, scope) instead of delisting — corrections complete in 24h. That said: if you still want full removal, any surgeon can request it by emailing hello@deepplane.com from their professionally-listed email (or any email, with a credential-proof document attached so we can confirm your identity), or by clicking 'Request profile removal' on your profile page. Removal requests are honored within 3 business days, no questions asked. Once removed, your profile URL returns 410 Gone, Google is pinged to deindex it, and your name is added to an internal no-republish list so we don't re-scrape you into the directory. The only record we keep post-removal is a timestamped audit row (for regulatory defense if a dispute later arises), which contains no clinical or biographical data.

Question 8

Do you accept paid guest posts, sponsored content, or affiliate partnerships?

Accepted Answer

No. DEEPPLANE™ has never and will never publish paid guest posts, sponsored surgeon listings, affiliate-linked product recommendations, or native-ad content. Every surgeon appears in the directory based on verification status and authority score — not on payment. Every editorial article is researched + written by our editorial team and signed off by a named medical reviewer with no commercial relationship to the subject of the article. Emails offering guest-post payment, link insertion, niche-edit fees, or sponsored placement are discarded without reply. If you're a journalist or researcher with a legitimate story, email research@deepplane.com instead — we respond to those within 3 business days.

Question 9

How can press, journalists, or researchers reach the editorial team?

Accepted Answer

Email research@deepplane.com for any primary-source data request, methodology clarification, custom dataset slice, or interview request with our medical review panel. For breaking-news time-sensitive requests, press@deepplane.com routes to a duty editor with a 24-hour response target. Our datasets at /api/v1/*.json are published under CC-BY-4.0 and directly citable in academic work; the /methodology page has the full citation format plus a 'For Researchers & Journalists' section with the AMA-style reference variant. Our company registration details (Gamevato OÜ, Estonia) are on the /legal page for anyone who needs them for fact-check verification or regulatory correspondence.

Question 10

Which DEEPPLANE™ email address should I use — hello@, press@, research@, disputes@, dsar@?

Accepted Answer

Each address routes to a specific intake queue with its own response target: (1) hello@deepplane.com — general patient, surgeon, or partnership queries, 24-48h response; this is the right address when you're unsure. (2) press@deepplane.com — working journalists on deadline, 24h response target; do not use for general questions because the queue is actively watched by a duty editor and cluttering it delays actual press requests. (3) research@deepplane.com — academic researchers, medical writers, custom-data requests, and methodology clarification, 3 business days. (4) disputes@deepplane.com — surgeons (or their legal representatives) disputing any field on their profile: ranking, verification, credential listing, review excerpt, before/after attribution; 72-hour triage per our /methodology dispute policy. (5) dsar@deepplane.com — GDPR / UK-GDPR / CCPA data-subject access, correction, deletion, or portability requests; 30-day statutory window. (6) legal@deepplane.com — formal legal notices, takedown requests under applicable safe-harbor statutes, subpoena service; routed to our outside counsel. Using the right queue shortens your wait by 1-4 days because we don't need to re-route internally.

Question 11

I had a bad clinical outcome with a surgeon listed on DEEPPLANE™ — what can you actually do about it?

Accepted Answer

We are not a medical regulator, cannot adjudicate clinical outcomes, and cannot recover damages — but we can do three specific things that sometimes matter: (1) Document your complaint in our editorial complaint register. If we receive 3+ substantiated complaints about the same surgeon in 12 months, the surgeon's verified badge is revoked pending editorial-panel review, and if the review confirms a patient-safety pattern the surgeon is delisted (details on /methodology under 'delisting'). Your complaint alone does not trigger delisting — we require multiple independent reports — but it does go on file. (2) Add a 'disputed outcome' banner to the surgeon's profile while a formal medical-board or civil proceeding is pending, if you can provide documentation that such a proceeding has been filed. The banner is removed once the proceeding resolves, with the outcome documented on our transparency page. (3) Connect you to the right regulator for actual recourse — the medical board in the surgeon's practice jurisdiction (US state board, UK GMC, Turkish TTB, etc.), the national health ministry for public-safety complaints, and where applicable a specialist medical-legal referral service. Send the details to disputes@deepplane.com. For what we cannot do: no financial compensation, no forced refund negotiation with the surgeon, no removal of Google reviews (Google's own platform), no court-document preparation. Our role is pattern detection + transparency, not adjudication.

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